Emergency Rental Assistance Program & Operations Platform

Reviewers, Case Managers, Stakeholders, Tenants and Landlords all in one place

Government Not for Profits For Profits
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Rolling Application Intake

We have application intake options built to suit your program’s needs. Tenants can apply and submit all documentation online with assistance from their landlords or local outreach programs.

Review and Processing for Large Teams

The need is great and so is the processing. Large teams with new recruits and multiple agencies are managed easily with our built-in assignment workflow and customizable roles. Each reviewer, specialist, and QC can be monitored and reported on.

Program Checklists, check!

Every residence must meet the requirements of the program. Our digital file checklist ensures reviewers, tenants and landlords collect everything that is needed to make applicants compliant.

Multiple Funding Sources

Not all assistance will be coming from the same funding source. CAPGMS allows you to assign a unique funding source for each tenant and provides the information within all reporting.

Getting Landlords Involved

We recognize that landlords are crucial stakeholders in any ERA program. That's why each landlord has their own portal to assist you in closing the loop on leases, EFTs, cancelled checks, W9s, and other crucial information. We also make it easy to assist all of their tenants from one login.

Live Status Checks for Tenants

During these stressful times, residents will want to know the status of their application. With their tenant portal they can check the current status of their application or reach out to their landlord who can check for them!

Email... Chat... Transparency

Our software is fully integrated with the best in class CRM, HubSpot. All applicants, landlords, and other contacts are integrated into HubSpot with full transparency to other reviewers and administrators.

Grant Agreements and Funding

Final Grant Agreement and other documents requiring eSignature will be handled directly from CAPGMS. Additionally, funding information can be exported in various ways to accomodate your back end systems.

Program Reports and Dashboards

Keep your stakeholders informed with easy-to-read dashboards while being able to pull full fidelity reporting data out in Excel.


Automated Email New!
Full Email Integration
  • Event Based
  • Client Specific Branding and Content
  • Delivery Tracking and Logging
  • Number 1 Enterprise Email
Inbound Application Intake
  • Client specific applications
  • Client specific CAPGMS data integration
  • Rolling or batch intake
  • Highly Durable and Scalable
Email and CRM
Resident and Landlord CRM
  • High Touch Email and Chat Management
  • Fully transparent communications
  • No Siloed Email Mailboxes
  • Detailed communication logs
Resident and Landlord eSignatures
  • Grant Creation
  • Signature Workflow
  • Secure Online eSigning
  • Executed PDF and status sent to CAPGMS for auditing.
Documents and Files
Resident and Landlord Documents
  • Checklist driven digital file cabinet
  • Versioning
  • Easily create audit packages
  • Shared AzureAD security with CAPGMS